AFTER SALES SERVICE

After Sales Service - Technical Assistance -
Spare Parts

We are proud to have machines and lines that have been working continuously for decades both in Italy and in the world: a sign of reliability, quality, technology and experience.

We have always firmly believed in the importance of having a top technical assistance service, able to:

  • always respond immediately to any type of request made by the customer
  • guarantee the long-lasting performance of the machines and extend their efficiency over time.

EFFICIENT AFTER-SALES SERVICE

We guarantee our customers an accurate and efficient after-sales service.

We follow the entire life of each machine, from its installation to its maintenance and assistance, quickly providing all the spare parts that may be needed.

AL.MA. pasta machines are designed to ensure maximum efficiency and always achieve high performance.

OUR PLUS

  • Accurate after sales service
  • Preventive maintenance
  • Timely technical assistance on site and remote service (where possible)
  • Spare parts
  • Standard and customized dies and moulds, designed and built in close cooperation with the customer

CALL US FOR ANY NEED
AT THE NUMBER +39 031 904491

Our staff is at your complete disposal to answer
all your questions.

CONTACT US

SPARE PARTS

We also devote the maximum care and attention to spare parts.
We recommend always choosing the original AL.MA. spare parts, to keep the machines in perfect conditions, always achieving the maximum efficiency.
Our archives contain all the drawings and parts lists of all the machines we produced in the last 40 years. We have a well-stocked spare parts warehouse for any need, and we are ready to ship quickly even on the day of the request.

MODERN CNC MACHINING CENTERS

Having modern CNC machining centers with CAM programming available internally means being completely independent. We are able to quickly go back to the construction drawings of the mechanical parts and immediately put the required part into production.

It is also possible to purchase recommended spare parts together with the machine.

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TECHNICAL SUPPORT

We have specialized technicians at our customer's disposal to respond immediately to any type of request and solve any type of issue with a proactive attitude, through telephone support and/or video conference calls in the main languages.

We are also ready to intervene in a very short time, providing technical assistance at customer's premises, both in Italy and abroad.

REMOTE ASSISTANCE

Thanks to the skills and know-how consolidated in more than 40 years of activity and technology at our disposal, we easily reach our customers all over the world, providing them with remote assistance to detect and solve any issue.

This service has been active for a long time, with full satisfaction from our customers.